This Cookie Policy explains how MedicalPRO Network (“we,” “us,” or “our”) uses cookies, local browser storage, and related web technologies when you browse our healthcare directory and provider search portal.
In accordance with our Advertising Standards, MedicalPRO Network does not deploy cross-site advertising cookies, retargeting pixels, or third-party behavioral trackers.
Cookies and local browser storage are used primarily for essential session integrity, AWS Amplify authentication state, CSRF protection, and preventing automated abuse.
You maintain full authority through your browser settings to inspect, block, or delete cookies at any time without restricting your ability to search public directory listings.
Cookies are compact text files placed on your computer, smartphone, or tablet when you visit websites. They are widely used to make websites function properly, protect against malicious requests, and provide anonymized usage insights.
In addition to standard HTTP cookies, modern web applications utilize browser Local Storage and Session Storage. These technologies store data client-side within your browser sandbox without transmitting data automatically in every HTTP header, improving speed, responsiveness, and privacy.
MedicalPRO Network uses a strictly minimized set of client-side identifiers necessary to operate the directory:
| Key / Cookie Name | Category | Provider | Lifespan | Purpose |
|---|---|---|---|---|
| CognitoIdentityServiceProvider.* | Strictly Necessary | AWS Amplify / Cognito | Session / 30 Days | Maintains secure authenticated session tokens for verified healthcare practitioners, clinic managers, and association administrators. |
| medpro_csrf_token | Strictly Necessary | MedicalPRO Network | Session | Protects web forms, listing claim challenges, and opt-out requests against Cross-Site Request Forgery (CSRF) exploits. |
| medpro_recent_searches | Functional (Local) | Browser LocalStorage | 30 Days (Client-side) | Caches recent clinic or doctor search queries locally on your device for user convenience. Never transmitted to third parties. |
| medpro_view_mode | Functional (Local) | Browser LocalStorage | Persistent (Client-side) | Remembers your preferred directory display layout (grid view vs. list view). |
Category 1: Strictly Necessary Cookies (Always Active)
These cookies are indispensable for navigating the Platform and utilizing core security features, such as accessing protected practitioner accounts, authenticating claim ownership requests via OTP, and preventing cross-site request forgery. The Platform cannot function properly without these items.
Category 2: Functional / Preference Storage
These items allow the Platform to remember choices you make while searching the directory (such as recent clinic queries, preferred pagination counts, or filter expansions). They do not track your browsing activities on other websites.
Category 3: Third-Party Advertising & Retargeting (NOT Used)
MedicalPRO Network does NOT use third-party advertising cookies, social media tracking pixels, or cross-site tracking scripts. We do not sell audience profiles to programmatic ad exchanges.
You have the right to decide whether to accept or reject cookies. Most modern web browsers allow you to manage cookie preferences through their settings menus:
Note: If you choose to block strictly necessary cookies, you can still freely search and browse all public directory listings, but you will not be able to log in to claimed practitioner dashboards or submit OTP verification forms.
We may update this Cookie Policy from time to time to reflect operational, technological, or statutory changes under RA 10173 and international privacy frameworks. Any updates will be posted here with an amended “Last Updated” date.
Privacy & Data Governance Office
MedicalPro Group Pte. Ltd.
Email: privacy@medicalprosoftware.com
Data Subject Rights: Listing Removal & Opt-Out Request Portal